Terms & Conditions / Service Policies
N&T Heating, Cooling and Ventilation LLC
Updated July 01, 2026
Agreement to Terms
By accessing or using our website, scheduling tools, communication channels, or HVAC services, you agree to the policies outlined below.
Quotes, estimates, and pricing are confidential and are the exclusive work product of N&T Heating, Cooling and Ventilation LLC. They may not be shared, copied, forwarded, or distributed to any third party, including other contractors, for any reason.
Services Provided
N&T Heating, Cooling and Ventilation LLC provide residential and light commercial HVAC services, including installation, replacement, repair, and maintenance. All services are subject to availability and may require an on-site assessment.
Estimates and Appointments
Estimates are based on the information available at the time of the visit. Appointment windows are approximate and may vary due to weather, emergencies, or service conditions.
Communication Consent
By contacting us through phone, text message, website forms, or email, you consent to receive communications related to scheduling, service updates, reminders, and follow-ups. Message and data rates may apply.
Text Messaging Terms
By opting in to receive text messages from N&T Heating, you agree that standard carrier rates may apply, you may reply STOP at any time to unsubscribe, and your information will not be sold or shared for marketing.
Pricing and Confidentiality
All pricing, quotes, and estimates are the exclusive property of N&T Heating, Cooling and Ventilation LLC. They may not be shared, copied, distributed, or used for comparison with other contractors without written permission. Unauthorized sharing is prohibited.
Pricing is valid for 30 days and may change due to market conditions or manufacturer updates.
Trip Charge and Diagnostic Fees
A $130 nonrefundable trip charge applies to all dispatches.
Dispatch requests must be canceled in writing (text message or email). Verbal cancellations, phone calls, voicemails, or messages left with third parties are not accepted.
If the dispatch request is not canceled at least two (2) hours before the scheduled arrival window, the trip charge stands and will be charged to the card on file.
Diagnostics and fees are per system and require a technician to be on site to assess. If diagnostic service is refused at the time of dispatch, the trip charge still applies. Diagnostics are not provided via telephone. Self-diagnostics do not determine the estimate or dispatch. Pricing of diagnostic fee(s) is per system, and the trip charge stands if the customer no longer wants the service after the technician has been dispatched to the service address provided.
**Holiday, weekend, or inclement-weather pricing may vary and will be disclosed prior to scheduling.
Special-condition trip charges (including holiday, weekend, or inclement-weather rates) remain nonrefundable once a dispatch request is made.
A new trip charge is required to reschedule.
Card on File Requirement
A valid credit or debit card must be securely stored on file before scheduling any service appointment, diagnostic visit, or installation.
Gift cards, prepaid cards, reloadable cards, and temporary cards are not accepted for card-on-file storage or service authorization.
This card may be used for trip charges, cancellation fees, missed appointments, or outstanding balances if alternate payment is not provided at the time of service.
Cards are stored securely by our third-party payment processor.
If a customer stops, reverses, disputes, or blocks the payment on the card on file after a trip charge, diagnostic fee, or service has been dispatched or completed, the balance immediately becomes due in full. Any reversal, chargeback, or stopped payment is considered nonpayment and will result in the account being placed on hold, suspension of all future services, and collection proceedings. The customer remains responsible for all fees, including the original charge, any additional trip charges, and any costs associated with the collection process.
Cancellation and Rescheduling
A minimum two-hour cancellation notice is required.
Cancellations made within two hours of the appointment will be charged the $130 trip charge fee.
Cancellations must be submitted in writing (text or email).
We reserve the right to reschedule or cancel due to safety concerns, weather, or unforeseen circumstances.
Payment Methods
Accepted payment methods include credit/debit card, certified bank check, and Zelle.
Cash and personal checks are not accepted under any circumstances.
Payment terms will be provided on estimates, invoices, or service agreements. Full payment is due upon completion unless otherwise stated in writing.
Installation Payment Structure
To reserve equipment for installation payment is required to schedule.
Any remaining payment is due prior to the morning of installation.
Financing options may be available for qualifying system installations.
Unpaid balances will result in collection proceedings.
Safety and Access Requirements
Technicians may refuse service if conditions are unsafe, including but not limited to aggressive animals, hazardous environments, blocked or inaccessible equipment, or electrical or structural dangers.
Please ensure safe, unobstructed access to all HVAC equipment.
Third-Party Interference
We do not perform diagnostics or repairs when other contractors are present or working on the same equipment. This ensures accurate assessment and prevents liability conflicts. We do not provide estimates with any other HVAC contractors on site.
Equipment Condition
We are not responsible for the failure of aged, neglected, improperly installed, or previously damaged equipment. Recommendations are based on the condition observed at the time of service.
Warranty
Warranties vary by manufacturer and service type. Warranty details will be provided on your estimate or invoice.
Limitation of Liability
N&T Heating, Cooling and Ventilation LLC is not liable for damages resulting from misuse of equipment, pre-existing issues, or failure to follow recommended maintenance.
Website Use
All content on our website is the property of N&T Heating and may not be copied or reproduced without permission.
Changes to Terms
We may update these Terms of Service at any time. Continued use of our services constitutes acceptance of the updated terms.