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PRIVACY POLICY

N&T Heating, Cooling and Ventilation LLC  

Updated July 01, 2026

 

1. Information We Collect

We collect the information you voluntarily provide when contacting us or scheduling services, including:

  • Name

  • Phone number

  • Email address

  • Service address

  • Appointment details

  • Messages or inquiries

We may also collect general website usage data to improve site performance and user experience.

 

2. How We Use Your Information

We use your information to:

  • Respond to inquiries

  • Schedule appointments

  • Provide HVAC services

  • Send service‑related text messages

  • Process payments

  • Maintain accurate service records

You may opt out of non‑essential text messages at any time by replying STOP.

 

3. Payment Processing

Payments are processed securely through our third‑party payment processor.

We do not store or have access to your full card details.

 

4. Card‑on‑File Storage

For certain appointment types, including diagnostics, service visits, and installations, a valid credit or debit card must be securely stored on file before scheduling.

Gift cards, prepaid cards, reloadable cards, and temporary cards are not accepted for card‑on‑file storage or service authorization.

Your card may be used for:

  • Trip charges

  • Cancellation fees

  • Missed appointments

  • Outstanding balances

Your card is stored securely by our third‑party payment processor.

 

5. Call Recording

Calls to and from our business may be recorded for quality assurance, training, and documentation purposes.

 

6. Text Messaging Policy

By providing your phone number, you consent to receive service‑related text messages such as confirmations, reminders, updates, and follow‑ups.

Reply STOP to opt out.

After opting out, you will receive one final confirmation message.

 

7. Diagnostic Visit Expectations

A diagnostic visit is required to properly assess HVAC system issues.

Diagnostics are performed per system and are separate from installation estimates.

If an installation agreement is signed, diagnostic fees may be credited toward the installation.

 

8. Information Sharing

We do not sell, trade, or distribute your personal information.

Information may be shared only with:

  • Our third‑party payment processor

  • Our scheduling platform

  • Service‑related partners when necessary to complete your requested work

 

9. Data Security

We use industry‑standard security measures to protect your information.

No method of transmission or storage is 100% secure, but we take reasonable steps to safeguard your data.

 

10. Contact Information

For questions about this Privacy Policy, please contact us using the information provided on this website.

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