Privacy & Policies updated April 1, 2026
N&T Heating, Cooling and Ventilation LLC
Privacy Policy
We collect basic information you provide, such as your name, phone number, email, service address, and any messages or appointment details. We may also receive general website usage information to help improve our site.
We use this information to:
• Respond to your inquiries
• Schedule appointments
• Provide HVAC services
• Send service‑related text messages (you can opt out anytime)
Payments are processed securely to protect your card details.
Call Recording
Calls to our business may be recorded for quality and training purposes.
Text Messaging Policy
If you provide your phone number, you may receive service‑related text messages such as confirmations, reminders, updates, or follow‑ups. You can opt out at any time by replying STOP. After opting out, you will receive one final confirmation message.
Card‑on‑File Requirement
We require a card on file for select appointment types to confirm scheduling for home and property owners. This helps us maintain accurate appointments and reduce non‑legitimate requests. Your card is stored securely by our payment processor, and we do not see or store your full card details.
Service Visit Expectations
Services require an in‑person diagnostic visit to properly assess system issues. This allows our technician to evaluate the equipment, identify the problem, and provide accurate recommendations.
Diagnostic assessments are per system and are separate from installation estimates. If an installation agreement is signed, any applicable diagnostic costs may be credited toward the installation.
Contact Information
For questions about these policies, you may reach us using the contact information provided on this website.